IMI plc

At IMI, we’re not just creating solutions; we’re building careers. So, unlock your potential: do work that matters, grow with us, and be part of a team shaping tomorrow.

Here, you can make a real difference – solving complex engineering challenges that make industries smarter, safer and more sustainable. From the energy that powers homes to the systems that keep the world moving, you’ll help create solutions the world depends on. 
But it’s not just about the work – it’s about how you grow. We encourage curiosity, make learning part of everyday life, and give you real opportunities to build new skills and move your career forward.
We believe in nurturing your wellbeing, too, with strong benefits and flexible policies that help you succeed. At IMI, you’ll find a supportive, collaborative and inclusive environment where you can truly thrive.

Role Overview:

The Order Entry Representative is responsible for accurately processing orders from customers into the company’s ERP system. This function is responsible for coordinating with Customer Service Representatives and other internal groups to promptly and successfully resolve issues with incoming orders. Some customer contact is required.

Work Environment: the role is  hybrid.

Key Responsibilities:

• Include the responsibilities, duties and accountabilities of the role.  It is important that these are described as the behaviours required, rather than general skills or traits – Crisp & SMART
• Make sure the language is gender neutral 

Critical Competencies for Success:

• Manage work with team members to enter all orders accurately and completely by currently published deadlines
• Verify correct customer documentation of orders received by phone, fax, EDI, email, mail and all other means. 100% accuracy in order entry is expected
• Perform detailed edits and preparation of orders for entry into the order processing system, including changes and cancellations as well as new orders
• Prioritize order processing by same-day shipments, routing code, value of order, and other factors
• Work with Customer Service Representatives to provide information on pricing, part numbers and other pieces of data integral to entering accurate orders
• File customer related documentation relevant to product activity accurately and consistently
• Other duties as assigned
• Bachelor’s Degree or equivalent required; Associate Degree (A. A.)
• Excellent fluency on English skills written and spoken

Health & Safety

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position.  Reasonable accommodations may be made for individuals with disabilities.  Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.  

Health, Safety, and Environmental Duties – At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviors or unsafe acts.

Code of Ethics

IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.

Changes to This Job Description

IMI may amend this job description in whole or part at any time.

By submitting your application, you consent to the processing of your personal data in line with IMI’s policies. For information about how IMI processes candidates’ data, please see the Candidate Privacy Notice at www.imiplc.com/candidate-privacy-notice, available in multiple local languages.

IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.