IMI plc

We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world – creating lasting impact for everyone.

We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport.

Our partnership approach breaks through problems and reduces complexity. We don’t invent in isolation – we collaborate with our customers. We listen closely and we think differently, creating space for diverse minds to innovate. We are working together to make businesses safer, more sustainable and more productive.

Role Overview

Ensure the timely delivery of the product to customers, obtaining their satisfaction and achieving organizational objectives: OTD, DQ, LV.

Essential Job Roles and Responsibilities:

1.      Review firm orders in JDE by customer for timely shipment.

2.     Review JDE errors and their correction so that firm orders that arrive via EDI are reflected correctly.

3.     Generate file of IMI network customer orders in the original format, for preparation and shipment.

4.     Generate JDE reports per customer by part number and due date.

5.     Support in the follow-up of the shipment of ASNs to customers.

6.     Coordinate with production planning the manufacture of products for shipment on time.

7.      Implement improvements to current processes to make flow more efficient

8.     Provide support to the different areas of the organization in activities that ensure customer satisfaction

Job Requirements:

Level of Education and Experience:

1.       Required education:   Engineering or Bachelor's Degree in Administration or Industrial

2.       5-7 Years of experience in Customer Service areas in the automotive industry

Skills and Competencies:

1.      Proactive

2.     Focus on Results

3.     Teamwork

4.     Continuous Improvement

5.     Proactive

Required Software:

1.      MS Office (Word, Excel, PowerPoint & Outlook) at one level: Intermediate

2.     ERP /JDE

Health & Safety

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position.  Reasonable accommodations may be made for individuals with disabilities.  Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.  

Health, Safety, and Environmental Duties – At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviors or unsafe acts.

Code of Ethics

IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.

Changes to This Job Description

IMI may amend this job description in whole or part at any time.

IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.