IMI plc

At IMI, we’re not just creating solutions; we’re building careers. So, unlock your potential: do work that matters, grow with us, and be part of a team shaping tomorrow.

Here, you can make a real difference – solving complex engineering challenges that make industries smarter, safer and more sustainable. From the energy that powers homes to the systems that keep the world moving, you’ll help create solutions the world depends on. 
But it’s not just about the work – it’s about how you grow. We encourage curiosity, make learning part of everyday life, and give you real opportunities to build new skills and move your career forward.
We believe in nurturing your wellbeing, too, with strong benefits and flexible policies that help you succeed. At IMI, you’ll find a supportive, collaborative and inclusive environment where you can truly thrive.

The IT Site Administrator will work as a member of the Americas Client Services team and have responsibility to provide customer service and support of the IMI Americas regional desktop infrastructure with a primary focus toward supporting the local personnel where the position is located as well as supporting other sites as time permits. In addition to desktop support duties this individual may be involved in hardware evaluations and implementing new technologies as well as assisting other team members with the support and first level resolution of issues encountered with the end user operation of software technologies installed on IMI laptop and desktop hardware.
This role also serves as a key member of the Client Services team and will participate in implementing and supporting enterprise-wide Desktop initiatives.

Work Environment: Onsite in Farmington, CT

Key Responsibilities

• This position will be based in Farmington, CT and also support of Distribution Center in Louisville, KY.  
• Main contact in IT for Operations.  
• Assess both new acquisitions and existing sites from a technology perspective, research possible solutions, recommend optimal changes to the environment, and ensure implementation by leveraging IT department resources
• Collaborate on IT projects to develop and implement solutions at a regional level.
• Create and manage Active Directory accounts and security groups while adhering to security policies
• Guide other business departments with organizing and managing their stored network data
• Manage and track IP address assignments using DHCP
• Manage adds, changes, and moves for desktop phones
• Manage network printer and print servers
• Lifecycle management of PCs, servers, and mobile devices
• Act as a front-line interface to the customer, accepting trouble reports and dispatching them to the appropriate system administrators when escalation is necessary
• Proactively manage and monitor the local desktop environment and initiate required corrective actions when issues are identified 
• Troubleshoot hardware and software problems on Windows OS based PCs as well as a variety of mobile devices
• Address customer support issues as quickly as possible; troubleshoot difficult cases, document resolutions and share findings with the rest of the team
• Follow internal procedures for Service Now change, request and incident management, escalation. Close monitoring and action upon new incidents both at the local and other regional locations is expected.
• Ability to compose reports, business correspondence, and procedure manuals if required.
• Maintain user accounts, rights, and privileges on desktop and laptops and applications when assigned.
• Infrequent business travel to Louisville, KY (<10%).
• Other duties as assigned

Critical Competencies for Success

• Bachelor’s degree in Computer Science from four-year College or University is preferred and 5+ years of job-related experience in Desktop Support is required
• Strong working knowledge with Windows 7, Windows 10, Active Directory and mobile device operating systems
• Strong working knowledge of network configuration on PCs and mobile devices
• Strong working knowledge of desktop applications (MS Office 365)
• Strong working knowledge of company applications and the support thereof
• Experience supporting CAD environment preferred (AutoCad, Solidworks)
• Experience with replacement of desktop/laptop hardware; hard drives, memory, etc.
• Experience with the support of multi-function printer environment; installation of drivers.
• Excellent analytical and problem solving skills.
• Ability to manage time effectively in a fast-paced environment.
• Ability to communicate effectively with team, peers, and management.
• Strong organization, written, oral, and interpersonal communication skills.
• Microsoft certification desired.
• ITIL Foundations Certification desired.

Pay range: Minimum $80k - $84k

Within this range, individual pay is determined based on skills, experience, and qualifications relative to the job requirements. Base pay information is aligned with market location and may be subject to prevailing wage laws, if applicable.

What IMI Can Offer You

At IMI, one of our top priorities is to create an inclusive culture of health. We strive to remove barriers to care (whether that be physical or financial) and in doing so, we offer choice for all your health and wellbeing needs. 

See below for a general overview of our amazing perks and benefits:

• Multiple health plans to choose from: HMO, PPO, and High Deductible Health Plans with a low-cost share
• Best-in-class 401K plan with zero vesting and up to 6% contribution matching
• 14-week maternity leave at full pay (Adoption benefits are equivalent)
• 4-week paternity leave at full pay (Adoption benefits are equivalent)
• Employee Resource Groups that offer community and support, like our Pride Network and Network of Women groups 
• PTO, encompassing inclusive holidays 
• Career Development opportunities (IMI’s ‘Catalyst’ Program)
• Employer contribution for Health Savings Account, and in many cases free virtual telemedicine, and teletherapy.
• Mental Health and wellness programs to support you and your family
• Full suite of voluntary benefits to tap into, including but not limited to: Critical illness insurance, hospital indemnity, legal insurance, identity theft protection, and pet insurance or home & auto insurance through our discount advantage platform
• Short & long-term disability as well as basic life insurance at 2x your basic salary at no cost to the employee
• Free financial advisors, webinars, and classes through Charles Schwab
• Annual Employee Stock Purchase Plan with option to purchase IMI shares at a reduced employee only price - no opportunity to lose, only to profit or refund your investment 100%

**Benefits plans change year over year, but we have guiding principles in place to ensure our employees have the tools and resources available to stay connected and up to date**

Health & Safety

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position.  Reasonable accommodations may be made for individuals with disabilities.  Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.  

Health, Safety, and Environmental Duties – At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviors or unsafe acts.

Code of Ethics

IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.

Changes to This Job Description

IMI may amend this job description in whole or part at any time.

By submitting your application, you consent to the processing of your personal data in line with IMI’s policies. For information about how IMI processes candidates’ data, please see the Candidate Privacy Notice at www.imiplc.com/candidate-privacy-notice, available in multiple local languages.

IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

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