IMI plc
IMI plc is a sector focused organisation at the forefront of delivering motion and fluid control technologies that create a more sustainable world, improving the quality of life for our customers and communities and ultimately delivering our purpose of Breakthrough Engineering for a Better World.

The Automation platform leverages deep automation technology and applications expertise to improve productivity, safety and sustainability for our customers, Industrial Automation operates across many important industry sectors and is a world leader in supporting customers with motion and fluid control technology.

Our one big team work fairly and effectively but most importantly together to ensure we maintain the foundations that have enabled IMI’s success through over 150 years of heritage.

Role Overview:

       Ensure timely delivery of the product to customers, obtaining customer satisfaction and achieving organizational objectives: OTD, DQ, LV

Key Responsibilities:

• Update and maintain firm customer orders in JDE, ensuring integrity and timeliness in the information recorded, as well as detect major variations that may be a risk to monthly sales compliance and impact compliance indicators.
• Review, identify and correct errors in JDE, especially in orders received via electronic transfer with main customers, to ensure correct processing and approximate delivery dates for unplanned orders.
• Prepare reports of orders by customer, part number and expiration date from JDE, ensuring traceability and visibility of delivery status, including direct sales orders of components.
• Actively monitor the scheduling of shipments, in coordination with the warehouse. Ensuring the flow of information from shipping in JDE and maintaining customer master data in JDE
• Communicate clearly and professionally in English any changes or disruptions to delivery dates directly to the client, providing timely and proactive feedback on changes.
• Analyze orders with last-minute changes (drop-in), identify potential impacts on production and/or availability of materials related to them and update the delivery promise dates in JDE
• Participate in continuous improvement initiatives, including order entry automation projects to eliminate manual capture and reduce operational errors.
• Collaborate closely with internal areas (planning, logistics, quality, S&OP group) to ensure compliance with the commitments made to the customer by monitoring key compliance indicators in customer service and shipments, proposing adjustments when deviations are detected and ensuring

Critical Competencies for Success

• Advance English level
• Minimum 3 years experience with direct international (USA) customers.
• Handling customer master data in ERP and familiar with export process and its required documentation
• Handling Excel at a high level (Power Query, Power Pivot, advanced pivot tables, dashboards, macros, dynamic arrays).
• Dynamic and with the capacity for abstraction and analysis. Waterfall analysis, forecast accuracy concepts.

Health & Safety

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position.  Reasonable accommodations may be made for individuals with disabilities.  Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.  

Health, Safety, and Environmental Duties – At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviors or unsafe acts.

Code of Ethics

IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.

Changes to This Job Description

IMI may amend this job description in whole or part at any time.

IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.